Return & Refund Policy

Thanks for shopping at Flowers By Design .
If you are not entirely satisfied with your purchase, we’re here to help.

Returns (not including Flowers or other perishable goods).

You have 7 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.


  • You must contact us within 7 calendar days from the date you received your item.
  • You must provide us with photographs of the item that is faulty or the item you are dissatisfied with.
  • We reserve the right to offer a partial or full refund if we deem the item faulty or below standard for flowers or other perishables.
  • We reserve the right to offer a fill replacement if possible.
  • We will send out a replacement or offer a refund within 24 hours of receipt of your complaint.

Contact Us
If you have any questions on how to return your item to us please contact us .